How to Pre-Order

About Pre-Order

  • Pre-order means purchasing an item before it is available, with the understanding that the item will be shipped at a later date. 
  • Your item will be secured once payment has been finalised and you will receive a confirmation email.
  • You will also be notified via email if there is any changes on the release date. 
  • In some unlikely event when there is a manufacturing shortage or cancellation, you will receive a 100% refund.
  • Cancellation due to change of mind will be charged 20% of the total payment.
  • When your item is in stock and shipped, you will be notified via email and provided with the tracking details.
  • Once you are ready please go ahead with the usual checkout and payment process.

 

Pre-Order with 20% Deposit

  • You can choose to pay a non-refundable 20% deposit for pre-order items simply by putting the promo code "DEPOSIT20" during checkout process.
  • Please note that you will not be able to enter any other promotion code if you choose this payment method.
  • Your item will be secured once deposit payment has been cleared and you will receive a confirmation email.
  • The rest of the amount will be invoiced via paypal to your registered email address 20 days before the release date.
  • Please make sure that you register with an active email address and payment will need to be finalise within 7 days after you receive the invoice.
  • You will also be notified via email if there is any changes on the release date.
  • In some unlikely event when there is a manufacturing shortage or cancellation, you will receive your deposit payment back.
  • Cancellation due to change of mind is accepted, however the 20% deposit is non-refundable.
  • Please only place orders for items you intend on purchasing.
  • When your item is in stock and shipped, you will be notified via email and provided with the tracking details.
  • Once you are ready please go ahead with the usual checkout and payment process.

 

What is a Back-Order?

  • Back-order items are items that are not currently in stock at our warehouse but can be requested from our distributors.
  • Once a back-order is placed, we will check with our distributors to see if we can receive that item in stock.
  • This process will usually take between 3 - 4 weeks to complete and availability is not guaranteed.
  • You can choose to pay upfront or place a non-refundable 20% deposit when placing order for back-order items (use the promo code "DEPOSIT20")
  • The rest of the amount will be invoiced via paypal to your registered email address when stock availability is confirmed.
  • Please make sure that you register with an active email address and payment will need to be finalise within 7 days after you receive the invoice.
  • In the event when there is a manufacturing shortage or cancellation, you will receive your deposit payment back.
  • Cancellation due to change of mind is accepted, however the 20% deposit is non-refundable.
  • Please only place orders for items you intend on purchasing.
  • When your item is in stock and shipped, you will be notified via email and provided with the tracking details.
  • Once you are ready please go ahead with the usual checkout and payment process.